Last Updated: 3/22/2023

Thank you for shopping at https://urbanbirdsandbeyond.godaddysites.com/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Urban Birds and Beyond Located at 1036 Cornwall Drive, Holiday, FL 34691, Florida, US.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://urbanbirdsandbeyond.godaddysites.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

If the product will be refund, returned or exchanged there will be charge on Shipping Fee of The cost of pre-paid shipping label, which would be applied through a total reduced refund or credit.

Product that are bought from the Physical Stores can be returned. All Items are eligible for return except the products that are: Final sale, used, and damaged items are not returnable.

You are always required to ship back the items by following the shipping instruction:

If applicable we will send you a shipping label once the return request has been approved. In case you need to ship the product(s) using your carrier, please use the following shipping address: Urban Birds and Beyond LLC, 1036 Cornwall Drive, Holiday, FL 34691 USA. Please make sure to include the return item purchase slip in the package.

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: birdcalls@urbanbirdsandbeyond.com

You will be updated for their Return Status through their EMAIL and SMS provided that all contact information is recorded to us.

Generated by ReturnGO policy tool.